Frequently Asked Questions
Clear answers about course access, billing, certificates, and accessibility. Use the search to quickly find a topic.
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Are classes suitable worldwide? Courses
Yes. Content is in English (en-US), with ingredient alternatives and metric/imperial options. We also include time-zone friendly scheduling tips and self-paced modules so you can learn anywhere.
Do I receive a certificate? Courses
Yes, after completing required modules and assessments. Certificates are issued digitally and include your name, course title, and completion date.
What is the refund policy? Billing
Full refund within 14 days if under 20% of content is completed. If you’re past the threshold, contact support and we’ll review your request case-by-case.
If you need assistance, open the help modal below and send a message.
Accessibility and contrast? Accessibility
We maintain high-contrast text and semantic HTML with screen-reader support. Interactive elements are keyboard accessible, and we avoid relying on color alone to convey meaning.
How do favorites work? Tech & account
Click “Favorite” in the catalog. Items save to your browser (localStorage). If you clear site data or switch devices/browsers, favorites won’t transfer automatically.
Which payment methods are supported? Billing
Major credit/debit cards are supported. Your bank may require 3D Secure verification. If a charge fails, try another card or contact your bank to allow the transaction.
Do courses have deadlines? Courses
Most modules are self-paced. Some cohort-based challenges may have suggested due dates, but you can generally progress on your schedule.
What if videos don’t play smoothly? Tech & account
Try switching networks, closing other tabs, and lowering video quality if available. If the issue persists, clear the site cache and reload the page.
Is the FAQ usable with a keyboard only? Accessibility
Yes. The page uses native details/summary for toggles, and controls are reachable via Tab. Press Enter/Space to open questions.
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Still have questions?
Send us a message and we’ll reply within 1 business day. If you prefer, call us at +1 (415) 555-0173.